Privacy Policy

Last updated: March 7, 2026

1. Introduction

Vandelay Hospitality Group ("VHG," "we," "us," or "our") operates the VHG Home portal and related services, including SMS/text message notifications. This Privacy Policy describes how we collect, use, and protect your personal information.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, phone number, job title, and role within your organization.
  • Usage Data: Information about how you interact with our portal, including pages visited, features used, and timestamps.
  • Communications: Messages sent through the portal, including ticket comments, notes, and notifications.
  • Device Information: Browser type, operating system, and device identifiers when using our mobile application.

3. How We Use Your Information

We use your information to:

  • Provide and maintain our facilities management portal and services.
  • Send operational notifications, including SMS/text alerts for tickets, maintenance tasks, daily reports, and other work-related updates.
  • Authenticate your identity and manage your account.
  • Improve our services and user experience.
  • Comply with legal obligations.

4. SMS/Text Message Notifications

By opting into text alerts through your notification settings in the portal, you consent to receive SMS/text messages related to your work activities, including but not limited to:

  • Ticket status updates and assignments
  • Maintenance task reminders
  • Daily report notifications
  • Checklist reminders
  • Other operational alerts

Message frequency varies based on your role and activity. Message and data rates may apply. You can opt out at any time by updating your notification settings in the portal or by replying STOP to any text message.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:

  • Service Providers: Third-party vendors who help us operate our services (e.g., cloud hosting, SMS delivery via Twilio).
  • Your Organization: Administrators and authorized users within your company may access information related to your work activities.
  • Legal Requirements: When required by law, regulation, or legal process.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and secure data storage.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

You may:

  • Access and update your account information through the portal.
  • Opt out of SMS notifications at any time.
  • Request deletion of your account by contacting your organization's administrator.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through the portal or by other means.

10. Contact Us

If you have questions about this Privacy Policy, please contact your organization's administrator or reach out to us through the portal.