Terms and Conditions

Last updated: March 7, 2026

1. Acceptance of Terms

By accessing or using the VHG Home portal and related services ("Services") operated by Vandelay Hospitality Group ("VHG," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use our Services.

2. Description of Services

VHG Home is a facilities management portal that provides tools for ticket management, maintenance tracking, checklists, financial reporting, and related operational services. Our Services include web-based access and mobile application features, as well as SMS/text message notifications.

3. Account and Access

Access to the Services is provided through your organization. You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • All activities that occur under your account.
  • Notifying your administrator immediately of any unauthorized use.

4. SMS/Text Message Terms

Program Name: VHG Alerts

By opting into SMS/text message notifications through the portal's notification settings, you agree to the following:

  • Consent: You consent to receive automated SMS/text messages from VHG Alerts related to your work activities, including ticket updates, maintenance reminders, daily reports, and other operational notifications.
  • Message Frequency: Message frequency varies based on your role, notification preferences, and operational activity. You may receive multiple messages per day.
  • Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
  • Opt-Out: You can opt out of SMS notifications at any time by:
    • Updating your notification settings in the portal, or
    • Replying STOP to any message.
  • Help: For help, reply HELP to any message or contact your organization's administrator.
  • Supported Carriers: Messages are supported on all major U.S. carriers.

5. Acceptable Use

You agree to use the Services only for their intended business purposes and not to:

  • Share your account credentials with unauthorized individuals.
  • Attempt to gain unauthorized access to the Services or other users' accounts.
  • Use the Services for any unlawful purpose.
  • Interfere with or disrupt the Services.

6. Intellectual Property

The Services and all associated content, features, and functionality are owned by VHG and are protected by copyright, trademark, and other intellectual property laws.

7. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

8. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Services will be uninterrupted, error-free, or secure.

9. Limitation of Liability

To the maximum extent permitted by law, VHG shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Continued use of the Services after changes are posted constitutes your acceptance of the revised terms.

11. Contact

If you have questions about these Terms and Conditions, please contact your organization's administrator or reach out to us through the portal.